Case studies

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Each case study follows the same shape: the problem as it was described to us, what we did about it, and what was different afterwards. Counselling work is anonymised and shared only with consent.

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Communication Skills · Information Technology

Communication programme for a distributed IT services team

Confidential — IT Services

Rebuilding written and spoken clarity across a hybrid delivery team.

Problem: Hand-offs between onsite and offshore teams were failing on clarity, not capability.
Solution: Role-based communication workshops plus a shared written-update standard.
Result: Escalations caused by miscommunication dropped within one quarter.

4 Miscommunication escalations / month, from 14

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