Leadership transformation for a mid-size manufacturing firm
A 12-week leadership programme for newly promoted supervisors.
Read it: Leadership transformation for a mid-size manufacturing firmCommunication Skills
Communication programme for a distributed IT services team
Rebuilding written and spoken clarity across a hybrid delivery team.
- Client
- Confidential — IT Services
- Industry
- Information Technology
- Participants
- 120
- 4 Miscommunication escalations / month was 14
Problem
Hand-offs between onsite and offshore teams were failing on clarity, not capability.
Solution
Role-based communication workshops plus a shared written-update standard.
Result
Escalations caused by miscommunication dropped within one quarter.