We want you to be happy with every session, workshop and course from HJ Academy. This policy explains how cancellations, rescheduling and refunds work. It forms part of our Terms & Conditions.
1. Counselling sessions
- You can reschedule or cancel free of charge up to 24 hours before your session, and receive a full refund or a new slot.
- Cancellations made less than 24 hours before the session, or missed sessions, are not refundable.
- If we need to cancel or reschedule, you can choose a new slot or a full refund.
2. Online (recorded) courses
- You may request a full refund within 7 days of purchase, provided you have completed less than 20% of the course.
- After 7 days, or once more than 20% of the course has been completed or a certificate has been issued, the purchase is not refundable.
3. Live workshops and batches
- Cancel 7 days or more before the start date for a full refund.
- Within 7 days of the start date, we cannot refund, but you may move once, free of charge, to the next available batch.
- If we cancel or postpone a workshop, you can choose a full refund or a seat in the new batch.
4. Corporate programmes
Cancellation and refund terms for organisations are set out in the proposal or agreement accepted before the programme. Where nothing is agreed, section 3 applies.
5. How to request a refund
Email info@hjacademy.in or call +91 96870 99306 with your name, the service or course, the payment date and your transaction reference. We will confirm within 2 working days whether the refund is approved.
6. When you receive the money
Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through our payment gateway within 5–7 working days. Your bank may take a few extra days to show it in your account.
7. Failed or duplicate payments
If money was deducted but the payment failed, or you were charged twice, it is normally reversed automatically within 5–7 working days. If it is not, contact us with the transaction reference and we will resolve it with the payment gateway.